Our Commitment to Service

How We Go Beyond Client Expectations

At Bert Smith & Co., we ensure that our staff have all the required certifications and other qualifications. We also believe that positive, long-term relationships with clients require adherence to clear performance standards. As a matter of professional practice, we:

• Analyze our clients' needs and professional service requirements to ensure that we meet or exceed the expectations for each engagement;
• Develop client service objectives and prepare a client service plan, based on solid accounting principles and audit standards;
• Execute the plan in a manner that ensures commitments are met, potential problems anticipated and surprises avoided;
• Establish and maintain effective internal and external communications throughout the project;
• Avoid any situation that could be interpreted as a conflict of interest;
• Ensure that professional, technical or client service problems are resolved promptly;
• Obtain from each client, either formally or informally, a regular assessment of our performance; and
• Receive fees that are considered fair and reasonable by our clients, and that reflect the value of services provided.

Please contact us for additional information about our firm and the many ways we can help you achieve your goals.